Agandi Uganda - Mentions légales

PRIVACY POLICY

Last Update : 20th December, 2024

At Agandi Uganda Ltd., we value your privacy. When you use our services, you entrust us with your personal data, and we are committed to protecting it.

This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we protect it. In this policy, "Agandi Uganda," "we," "us," or "our" refers to Agandi Uganda Ltd., registered in Uganda under company registration number 2014/101371/07, with its headquarters at Namungoona Housing Estate, Flat 9, Lubya Parish, Rubaga Division, Kampala, Uganda.

Please read this information carefully. If you inquire or book on behalf of others, you are responsible for ensuring they are aware of and consent to the terms of this Privacy Policy, including the provision of their personal data. By submitting your data during an inquiry or booking, you consent to its transfer, storage, and processing as necessary. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy. If you do not agree with this policy, we cannot accept your inquiry or booking, and you should not use our services.

Information we collect

We collect various types of information, including personal data, to provide our services and meet our legal and business obligations. This information falls into the following categories :

1. Personal Data You Provide Directly :

When you inquire about or make a booking, we may collect the following information from you and any passengers traveling with you:

Contact Information: Name, address, email address, and telephone number.
Travel Details: Personal travel preferences and other travel arrangement details.
Booking Information: Date of birth and passport details (collected during booking).

In some cases, to accommodate your specific needs, we may also collect sensitive personal data, such as information concerning:

Medical Conditions and Disabilities: To ensure appropriate assistance and accommodations.
Special Requirements: Including dietary requests, which may reveal religious beliefs.

We collect this information through secure interfaces, where you provide your explicit consent for its storage and use.

2. Personal Data Collected for Legal and Security Purposes :

We process personal data to:

Comply with Legal Obligations: Including responding to valid legal claims, summonses, or regulatory orders.
Protect Rights and Interests: To safeguard our property, rights, and interests, as well as those of others.
Prevent and Detect Crime: Including fraud prevention for online payments, identity verification, credit checks, and accounting/audit purposes.
Maintain Security: If you visit our offices, you may be monitored by closed-circuit television (CCTV).

All processing for these purposes is conducted in accordance with applicable laws.

3. Personal Data Collected from Third Parties :

We may collect personal data from:

Authorized Representatives: Such as travel agents or individuals making bookings on your behalf, travel companions, or travel coordinators.
Marketing Partners: Including promotional partners, social media platforms, and other digital websites.
Referrals: Individuals who refer you to our services, with their confirmation that you are willing to be contacted.

4. Sensitive Personal Data :

We generally minimize the collection of sensitive personal data. However, when necessary (e.g., to arrange specific services like wheelchair assistance at airports), we handle it with extra care and share it only with trusted third parties who assist in managing our business and delivering services. By providing sensitive personal data, you and any traveling passengers consent to its use for the intended purpose.

5. Payment Information :

We collect different personal data depending on your payment method:

Credit/Debit Card Payments: Cardholder name, address, card number, expiry date, and CVC code.
Other Payment Methods: Information relevant to the chosen method (e.g., bank transfer details).

6. Automatically Collected Data :

When you use our services, we automatically collect certain information, including:

Geolocation Data: Your approximate location based on your IP address.
Usage and Log Data: Date and time of access, session duration, clicks, browser information, and pages viewed.
Device Information: Operating system, application versions, language settings, and (for mobile devices) device type and mobile network.

How we use your information

We use, store, and process your information, including personal data, for various purposes, including providing our services, marketing, analytics, and improving service quality. These purposes are detailed below :

1. Providing and Managing Your Travel Arrangements :

We use your personal data to:

Fulfill Contracts and Bookings: Process bookings, send itineraries and booking details, and manage inquiries.
Manage Travel Logistics: Update you on itinerary changes (e.g., flight delays or cancellations) and coordinate with airlines, service providers, and travel facilitators to minimize disruptions.
Process Payments and Refunds: Manage payments, refunds, and accounting/audit processes.
Personalize Services and Offers: Tailor services and offers based on your previous travel experiences, transactions, preferences, and profile.
Communicate Throughout Your Journey: Interact with you at various stages and communicate with relevant parties (e.g., airlines, accommodations) regarding your experience, preferences, and feedback.

2. Marketing :

We may use your personal data to:

Inform You About Relevant Products and Services: Based on your preferences, cookies, interactions with us (including on social media), and market research.
Provide Targeted Advertising: We may share your name and contact details with social media and other digital platforms to display targeted advertisements. These platforms will not share other personal data from your social media account with us.

We will only send you direct marketing communications in accordance with your preferences. You can manage your marketing preferences at any time by contacting us or using the "unsubscribe" option in our communications. Unsubscribing from marketing communications will not prevent you from receiving essential service messages related to your bookings or inquiries.

3. Profiling :

We use personal data (e.g., date of birth, gender, country of residence, transactions, cookie data, preferences, and behavior) for profiling to:

Improve Our Services: Understand your needs and preferences to enhance our offerings.
Personalize Online Content and Experience: Optimize your website experience and provide tailored content.
Deliver Targeted Advertising: Display relevant advertisements on other websites, including social media platforms.
Share Relevant Marketing Materials: Including from our third-party partners.
Enhance Operational Efficiency: Improve the efficiency of our services.

We will ensure that our legitimate interest in profiling does not override your rights and freedoms.

4. Data Analytics :

We aggregate and anonymize personal data to:

Analyze Usage Patterns: Improve marketing and promotional efforts, analyze website usage, and enhance content, products, and services.
Customize Website Content and Layout: Optimize the user experience.
Support Business Operations: Improve efficiency and effectiveness.

This analysis may involve collecting usage information (e.g., website traffic, page views, browser information, device ID, and IP address) and using cookies.

5. Improving Service Quality :

We use your personal data to:

Enhance Existing and Develop New Products and Services: Based on customer feedback and market analysis.
Conduct Customer Satisfaction Surveys: Gather feedback to improve our offerings.
Improve Internal Systems: Through system testing, IT maintenance, development training, benchmarking, and performance measurement.

6. Legal Basis for Using Your Information :

We process your personal data based on the following legal grounds:

Contractual Necessity: To perform a contract with you or take steps to enter into a contract (e.g., managing bookings and inquiries).
Legitimate Interests: For our legitimate business interests (e.g., call monitoring for training, website usage analysis for error detection and service improvement), provided these interests do not override your rights and freedoms.
Legal Obligations: To comply with applicable laws and regulations.
Consent: Where you have provided your explicit consent (e.g., for certain marketing communications).

Sharing your information

We do not share your personal data with companies, organizations, or individuals outside of Agandi Uganda except in the following circumstances :

1. With Your Consent :

We may share your personal data when you have given us explicit consent to do so, as described at the time of consent.

2. To Facilitate Your Travel Arrangements :

We share your personal data with service providers involved in your travel itinerary, including:

Direct Service Providers: Airlines, tourism agencies, hotels, transfer and car hire companies, tour and excursion providers, and travel agents. This sharing is necessary to fulfill your booking and manage your travel arrangements.
To Resolve Booking Issues: We may also share information with these providers to address any problems that arise with your booking.

3. With Third-Party Service Providers Assisting Us :

We engage third-party service providers to help us manage our business and deliver our products and services. These providers are bound by confidentiality obligations and use any shared data solely for the purpose of providing the contracted services to us. These services include:

IT and back-office system management.
Online and social media advertising.
Communication management and tailored marketing campaigns.
Internet and infrastructure services.
Market research to understand consumer interests.

4. For Payment Processing and Fraud Prevention :

We share necessary reservation details with payment service providers and relevant financial institutions (e.g., banks and payment card companies) to verify payments. We may also share information with these institutions when strictly necessary to detect fraudulent transactions and security incidents.

5. For Legal and Compliance Purposes :

We may disclose personal data to governments, government organizations and agencies, border control agencies, regulators, law enforcement, and other authorized parties as permitted or required by law. This includes complying with applicable laws, regulations, rules, and requests from law enforcement, regulatory, and other governmental agencies, including API requirements for travel to or from specific countries.

6. Aggregated and Anonymized Data :

We may share aggregated data (combined data of our website users or clients that does not identify any individual) and non-personally identifiable information for analysis, demographic profiling, marketing, advertising, and other business purposes.

Security and Storage of Your Personal Data

Personal data safety :

We are committed to protect the personal data you share with us and have implemented appropriate technical and organizational security measures, policies, and procedures to safeguard its privacy. These measures include:

Confidentiality Obligations: Imposing strict confidentiality requirements on our staff and service providers.
Data Minimization and Anonymization: Destroying or permanently anonymizing personal data when it is no longer needed for its intended purpose.
Access Control and Security Procedures: Implementing robust security procedures for the storage and disclosure of your personal data to prevent unauthorized access.
Secure Communication Channels: Using secure communication channels on our website, such as SSL (Secure Sockets Layer), the industry-standard encryption protocol for protecting online transactions.

Personal data retention :

We retain your personal data only for as long as reasonably necessary for the purposes for which it was collected, such as managing bookings and providing related products and services, as described in this Privacy Policy. We ensure secure disposal of data when it is no longer needed.

We may retain your personal data for longer periods in certain circumstances, including:

Legal and Regulatory Obligations: To comply with legal, regulatory, tax, or accounting requirements.
Potential Legal Claims: To maintain accurate records of your interactions with us in the event of complaints or reasonably anticipated litigation.

Other important information

Children's Privacy:

Our services are not intended for children under 18. Use of our services by children under 18 is permitted only with the verifiable consent of a parent or guardian. If a child is included in a booking, we collect and use their personal data only with the parent or guardian's consent.

If we become aware that we have collected personal data from a child under 18 without appropriate consent, we will take steps to delete that information.

Cookies and Similar Technologies :

We use cookies and similar technologies (collectively referred to as "cookies") to enhance your experience on our websites and personalize our services. Cookies are small text files placed on your device that collect information about your browsing activity. They help us understand how you use our websites, remember your preferences, and tailor content and advertising.

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

Accept all cookies : This is the default setting in many browsers.
Block all cookies : This may affect the functionality of some websites.
Block third-party cookies : These are cookies set by a domain other than the one you are visiting.
Clear existing cookies : This removes cookies that have already been stored on your device.

Your rights

You have certain rights regarding your personal data. To exercise these rights, you may need to provide additional information to confirm your identity and for security purposes. We will make every reasonable effort to respond to your request within 30 days or inform you if we require further information. However, we may not be able to fully address your request in certain situations, such as when it conflicts with legal obligations or the rights of others.

Here's an overview of your key rights:

Access Your Personal Data : You have the right to request a copy of the personal data we hold about you. This information can be provided in a structured, commonly used, and machine-readable format.
Rectify Inaccurate or Incomplete Data : You have the right to request that we correct any inaccuracies in your personal data.
Erase Your Personal Data: You have the right to request the erasure of your personal data in certain circumstances, such as when it is no longer needed or you withdraw your consent (if processing is based on consent). However, we may be required to retain some data for legal or business purposes.
Object to Processing: You have the right to object to the processing of your personal data based on our legitimate interests 1 if you believe your rights and freedoms outweigh those interests.

Lodge a Complaint: You have the right to lodge a complaint with the Ugandan data protection authority if you believe we have not complied with data protection laws.

To exercise your rights, please contact us at info@agandiuganda.com.

Updates to this Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or comply with legal requirements. We will notify you by posting the revised Privacy Policy on our website and updating the "Last Updated" date at the top of this policy. Your continued use of our services after the revised Privacy Policy is posted signifies your acceptance of the changes.

If you have any questions about this Privacy Policy, please contact us at info@agandiuganda.com.